Student Complaints and Grievances

Missouri University of Science and Technology (Missouri S&T) is committed to providing an educational environment that promotes a high-quality educational experience. To support this commitment, Missouri S&T strives to ensure all students are treated equitably and in accordance with university policies and procedures. We believe that every individual at Missouri S&T should be treated fairly and respectfully and act with responsibility and integrity.

The University takes student problems, complaints, and grievances very seriously and has processes in place to ensure that complaints are documented and addressed appropriately and in a timely manner. At Missouri S&T, we seek to address all student complaints as informally as possible. 

A student with a complaint should begin the process by contacting the staff or faculty member who will have the most detailed knowledge regarding the area of concern.  If a student is uncertain which employee to contact, he or she may seek assistance from the institutional administrator who is responsible for the area in which the complaint relates or is being made. The following content identifies the initial points of contact for various concerns. Starting the complaint process at this level typically results in a more timely resolution for the student.

Definitions of Student Complaints and Grievances

Level One Complaint:

An informal verbal or written complaint to a staff or faculty member that is either resolved or for which the student chooses not to continue pursuing. These matters are not tracked unless required by University policy or law.

Channels for Level One Complaints - 

Academic Complaints
Students having concerns or complaints regarding their academic experience should first discuss the matter with the faculty member or advisor involved.  If the student is unable to resolve the concern, he or she may consult with the Department Chair. The next level of discussion should be held with the Academic Dean’s Office. If, after engaging in these levels of discussion, a resolution is not found, then the student may contact the Provost’s Office to discuss the matter.

Student Financial Complaints
Students having concerns or complaints regarding their student financial aid may contact their financial aid counselor directly or the Student Financial Assistance office at sfa@mst.edu or 573-341-4282.

Parking Complaints
To report a concern or complaint related to parking, please contact Parking through University Police at parking@mst.edu or 573-341-4303.

Residence Hall Complaints
Students having concerns or complaints regarding their campus living experience, please contact Residential Life at reslife@mst.edu or 573-341-4218.

Student Employment Complaints
For concerns related to student employment at the University, contact Human Resource Services at hrsinfo@mst.edu or 573-341-4241. 

Safety and Security Concerns
For concerns related to campus safety, please contact University Police at police@mst.edu or 573-341-4300.

Level Two Complaint:

A written complaint containing information that identifies the student and reaches the level of the Associate Provost for Administration, Associate Provost for Faculty Affairs,  Associate Dean for Academic Affairs in the College of Arts, Sciences, and Business, Associate Dean for Academic Affairs in the College of Computing and Engineering, Vice Provost for Academic Support, Assistant Vice Chancellor for Finance and Administration, Assistant Vice Chancellor for University Advancement, Assistant Vice Chancellor of Research and Dean of Graduate Studies, Associate Vice Chancellor for Student Affairs, or the Assistant Dean of Students, for which the complaint type does not fall within an established procedure of the University. Complaint information at this level may include documentation necessary to follow the course of the informal resolution; however, once the complaint is resolved, or in the event the complainant chooses to no longer pursue the matter, permanent documentation will not be maintained unless the complaint moves forward under a formal procedure.

Level Three Formal Grievance:

A formal grievance is a written complaint alleging a wrongdoing by the institution or its faculty or staff and that requests further action through a specific University procedure, provision, or policy.  Students who have formal grievances with the actions, decisions, and/or processes of the University are afforded formal means for registering those complaints and for their complaints to be deliberated and acted upon by governing University officials. Details on specific types of complaints and related complaint policies and procedures are provided below. 

Formal Complaints and Grievances Procedures:

Discrimination, Harassment, or Sexual Violence Complaints (includes all Title IX Complaints) - http://titleix.mst.edu/reporting/incident-report

The University of Missouri does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, and any other status protected by applicable state or federal law. The University’s Nondiscrimination policies apply to any phase of its employment process, any phase of its admission or financial aid programs, other aspects of its educational programs or activities, and instances occurring in other settings, including off-campus, if there are effects of the conduct that interfere with or limit any person’s ability to participate in or benefit from the University’s educational programs, activities or employment.

If the concern is related to any form of discrimination, sexual harassment, or sexual violence, there are specific procedures that will be followed. If a student is interested in discussing their concerns or making a complaint under these areas, the student may contact Equity and Title IX located in 203 Centennial Hall, 573-341-7734 or iedi@mst.edu or complete the http://titleix.mst.edu/reporting/online reporting form.  Additional contact and resource information is available online at http://titleix.mst.edu/contactsresources/

Grade Appeal Procedure - http://registrar.mst.edu/academicregs (page 17)

Only students who allege they were subjected to capricious grading may use the grade appeal procedure. It is not to be used to review the judgment of instructors in assessing the quality of students' work or for questioning the stated grading criteria by the instructor. (Page 17, Section VIII.I).  Students may use the end of the semester evaluations to provide general feedback regarding instructors; however, these evaluations are not a mechanism for filing a grade appeal.

Standards of Faculty Conduct - 
Expectations for faculty conduct are established in order to protect an environment conducive to research, teaching, learning and service that fosters integrity, personal and professional growth, and a community of scholarship, academic success and responsible citizenship. Faculty members are expected to adhere to community standards in accordance with the University’s mission and expectations.

A student who wishes to file a complaint regarding alleged inappropriate conduct of a faculty member, as defined in Section 330.110.F of the University of Missouri Collected Rules and Regulations Section 330.110 Standards of Faculty Conduct, should follow the process outlined under Section 330.110.G of this policy. 

Student Conduct Complaints - 

Individual students and student organizations at the University assume an obligation to behave in a manner compatible with the University's function as an educational institution and voluntarily enter into a community of high achieving scholars. Consequently, students and student organizations must adhere to community standards in accordance with the University’s mission and expectations. Procedural information regarding student conduct complaints is available online.

To Report a Non-Academic Misconduct Concern - 

Complete the online reporting form or contact the Office of the Dean of Students at dos@mst.edu or 573-341-4209.

Steps for reporting Undergraduate Academic Dishonesty - 

Contact the Office of Academic Support by email academicsupport@mst.edu. Please include the student name, student I.D., incident date, instructor, class, and all documented communications between faculty and student.  Please send hard copy evidence to 105 Norwood Hall. When all the hard copies have been received an appointment will be schedule between the student and the Vice Provost for Academic Support.

For academic misconduct complaints involving a graduate student, contact the Office of the Vice Chancellor of Research and Dean of Graduate Studies, 573-341-4141 or grad@mst.edu.

Registering a Complaint with the Higher Learning Commission - 
Students, faculty, staff and members of the public may submit a complaint about an HLC-accredited or candidate institution. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation. HLC’s policy on complaints provides a full description of the type of complaints that HLC will review. https://www.hlcommission.org/Student-Resources/complaints.html

A student who is uncertain where to report a concern or complaint may contact the Office of the Dean of Students located in 107 Norwood Hall, 573-341-4209, dos@mst.edu or may complete the online reporting form.

All complaints, as well as the interests of all involved parties, will be considered with fairness, impartiality, and promptness while a complaint is being researched and/or investigated.